Complaints (as of 1st October 2026)
We hope that most concerns can be sorted out easily and quickly often at the time they arise and with the person concerned. If your concerns cannot be resolved in this way and you wish to make a complaint, you or someone nominated by you, can contact us setting out the nature of your complaint via the Practice website www.watershipdownhealth.com/navigator/feedback/, by email to hiowicb-hsi.watershipdownhealth@nhs.net or supply details over the telephone or in person.
Please be advised, if you are complaining on behalf of someone else, we will require their written consent to discuss the matter with you.
The Practice contacts are:
Mrs Susie Altmeyer-Ennis, Practice Business Manager or Miss Emily Clifton, Assistant Practice Manager, Watership Down Health, Overton Surgery, Station Road, Overton, RG25 3DU
Mrs Sarah Arnold, Practice Manager or Mrs Carol Gallichan, Assistant Practice Manager, Watership Down Health, The Health Centre, North Street, Kingsclere, RG20 5QX
When we receive details of the complaint, we will send you a written acknowledgement within three working days and propose a timeframe within which we should be able to investigate your complaint fully, usually 30 working days or sooner. We will provide you will our findings and full explanation and offer to arrange a meeting, if requested/required.
Alternatively, you can contact the Patient Experience and Complaints Team, Hampshire and Isle of Wight Integrated Care Board (ICB) as follows:
Website www.hantsiow.icb.nhs.uk
Email address hiowicb-hsi.patientexperience@nhs.net
Phone number 0300 561 2561 (voice message service)
We hope that we will be able to deal with your complaint satisfactorily but in the event, you are not satisfied with our response, please write to The Public Service Ombudsman who can review your complaint.
Their details are as follows:
Website www.ombudsman.org.uk
Phone number 0345 015 4033
By Post: Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP
If you require independent advice or help in making your complaint, please see below organisations that can help you or carers wishing to pursue a complaint about their NHS treatment or care:
Healthwatch Hampshire
Phone Number: 01962 440262
Email: www.healthwatchhampshire.co.uk
Independent Health Complaints Advocacy Service now known as Voiceability
Phone Number: 0300 303 1660
Email: www.voiceability.org/about-advocacy/types-of-advocacy/nhs-complaints-advocacy