Appointments

Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.

How To Request An Appointment

Please note all telephone calls are recorded for training and improving patient care.

Kingsclere Medical Practice Appointments

Health centre receptionists give advice about the practice and make arrangements for consultations. You may talk to them in person or speak to them on the telephone.

You should first decide whether you wish to consult with a doctor or with a nurse and whether an appointment is necessary. Telephone discussions save time and are often more convenient, both for you and for us.

Routine Appointments

All consultations are by appointment and are usually ten minutes in length. Sometimes a longer appointment is needed, so please tell the receptionist if you think you may need more time.

It is helpful if you can give some idea of the reason for your attendance, particularly when booking to see a nurse. This helps our reception staff to ensure that they allocate an appointment of the correct duration with the most appropriate clinician.

Routine consultations are usually booked between 09:00-12:00 and 15:00-17:20.

There may be a few days wait for a routine consultation, especially if you wish to see a particular person, but if you explain to the receptionist that your need is urgent, you will always be offered a telephone call the same day.

Telephone Consultations

To avoid unnecessary interruptions, doctors and nurses take only emergency calls during consultations, but will always phone you back later in the day if you leave a message.

It is also possible to book a future time slot for a telephone consultation. Sometimes we telephone patients ourselves, to check on progress, to discuss investigation results, or to suggest a visit to the health centre.

If you say your call is private or leave no details we will assume it is not urgent. Please make sure you are available to take a return call and you are in an area with a signal.

Oakley And Overton Appointments

Routine Appointments

Appointments for doctors and nurses can be booked in advance. We encourage patients to see the same clinician if they have an on going problem to aid continuity.

A doctor’s appointment is 10 minutes long. If you think you need more time please book a double appointment. If you think your problem can be dealt with by phone, please book a telephone consultation.

Telephone Advice

The doctors and nurses are all happy to give telephone advice, when it is appropriate.

In order not to interrupt the doctor’s surgery you can either be given a telephone consultation where the Doctor or nurse will phone you back at a set time / day or you can leave your contact details and the doctor or nurse will phone you when they are not seeing other patients.

Telephone consultations can be booked throughout the day.

Blood Test Appointments

Routine blood test appointments can also be booked on line in our phlebotomy clinics.

Video Consultations

We are now using AccuRx for video consultations. As this is very new for lots of patients below is a short video which you might find helpful.

How To Use eConsult

For more information about eConsult, please visit our eConsult Page.

Text Message Reminders

Appointment reminders can be sent to you via a text message, please ensure we have the correct mobile telephone number for you. If you do not wish to use this service you may chose to opt out.

Cancelling an Appointment

If you are unable to keep an appointment, please let us know as soon as possible, this may enable someone else to be seen.

You can cancel your appointment in any of the following ways: