We’ve listened carefully to your feedback and made a number of improvements to our GP Triage system to make it easier, clearer and more user-friendly to use.
You Asked: Make the system easier to use
We Did: We’ve introduced a fresh new look that’s faster, more user-friendly and easier to navigate, with improved accessibility features to support patients.
You Asked: Make booking appointments more reliable
We Did: We’ve added new safeguards to help reduce appointment booking problems
caused by national EMIS system issues.
- The system now waits longer for confirmation that an appointment has been
successfully booked. - If there is a delay, we’ll automatically check availability again and guide you through your next steps.
- You’ll now receive much clearer messages confirming whether your appointment has been booked successfully.
- If we’re unable to book after repeated attempts, we’ll let you know clearly and
securely pass your triage details to the practice for follow-up where appropriate.
You Asked: Can it be clear when I want a New or Follow-Up appointment
We Did: We have now added options for booking a new or follow-up appointment
You Asked: Make it clearer what’s happening with my appointment request
We Did: We’ve improved appointment booking messages throughout the process, so you’ll always have a better understanding of the status of your request.
You Asked: Make entering my details easier on my phone
We Did: We’ve introduced a simpler date-of-birth selector, making it quicker and easier to enter your information on mobile devices.
You Asked: Sometimes I’m not sure how to describe my symptoms
We Did: We’ve added a symptom search tool at the start of the triage process. Simply start typing your symptom and choose from a list of suggestions, making it easier to find the right option and complete your request.
You Asked: Let me correct mistakes without starting again
We Did: We’ve added a Back button during the triage questions, so you can easily review and change previous answers if needed.
You Asked: Make sure clinicians have the full picture
We Did: Your triage summary now provides a more complete overview of your responses, helping the practice better understand your symptoms and concerns.
You Asked: Give me more choice when booking appointments
We Did: We’ve improved how appointment options are displayed, making available
appointments easier to view and giving you a clearer choice of suitable slots.
You Asked: Show me how to use the system
We Did: We’ve updated our “How to Use GP Triage” patient video, so you can see exactly how the latest version works before using it. We now only have one, 3 minute video which is available at the start of all triage requests.
How to Use GP Triage – For Patients
The upgrade went live at 2pm on Tuesday 14th July 2026.
Thank you for your feedback.
Your comments continue to help us improve GP Triage, making it simpler, more reliable and more patient-friendly for everyone.