Please see update from Advanced:
We are writing to update you regarding a specific issue where entries remain as ‘provisional’ in EMIS Web, following review in Docman workflow and are therefore unavailable for patients to view from their online Apps.
A fix for the root cause of the functionality issue has been implemented by Advanced to ensure future documents are not impacted. Collaborative work is being undertaken between NHSE, Advanced and EMIS to implement a subsequent data fix to ensure historic documents do not remain ‘provisional’.
We understand that some of our patients may have encountered difficulties viewing certain documents (e.g. letters from the hospital) due to this software problem. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved for new documents being added onto the system. It may take up to a month for older documents to become visible.
Please message the practice via our website if you have any concerns.