We hope that most concerns can be sorted out easily and quickly often at the time they arise and with the person concerned, if your concerns cannot be resolved in this way and you wish to make a complaint you or someone nominated by you can either write to the practice manager setting out the nature of your complaint, or supply details over the telephone or in person.

• Mrs Sarah Arnold, Practice Manager or Mrs Carol Gallichan, Assistant Practice Manager, Watership Down Health, Kingsclere Health Centre, Kingsclere, Berkshire, RG20 5QX.
• Mrs S Altmeyer-Ennis, Practice Business Manager, or Miss Emily Clifton, Assistant Practice Manager, Watership Down Health, Overton Surgery, Station Road, Overton, RG25 3DU

If you are complaining on behalf of someone else we may need their written consent to discuss the matter with you.

When we receive details of the complaint we will send you a written acknowledgement within three working days and, propose a timeframe within which we should be able to investigate your complaint fully. We will then be in a position to offer an explanation or arrange a meeting if requested.

Integrated Health Board (ICB)

We hope that we will be able to deal with your complaint satisfactorily but in the event, you are not satisfied with our response, or you would prefer, you can ask the Integrated Health Board (ICB) to look into your complaint, their details are as follows.

Please write to:

The Primary Care Complaints Team contact details are:

South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY

Phone number: 0300 561 0290

Email address: Frimleyicb.southeastcomplaints@nhs.net

Health Service Ombudsman

The Health Service Ombudsman can review your complaint if you are still unsatisfied with the response, their details are as follows:

Website: www.ombudsman.org.uk

Telephone: 0345 015 4033

By Post: Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP

Healthwatch Hampshire

Telephone: 01962 440262

Website: www.healthwatchhampshire.co.uk

Voiceability (formerly Independent Health Complaints Advocacy Service)

Telephone: 0300 303 1660

Email: helpline@voiceability.org